Customer Care

“Our company and staff had no knowledge of computers at all at that time but with your help and guidance we cannot imagine being without your system. It has made our company so much more professional and efficient.”
Librex Educational Ltd, Nottingham

Business Benefits

  • Improved customer relations due to call visibility
  • Full call cycle traceability
  • Detailed call analysis for improved customer service
  • Cost efficient customer service department

Main Features

  • Record customer calls
    • Problem area
    • Short description of call
    • Assign to staff member for action
    • Various call priorities
    • Acknowledgement documentation
    • Links to Returns
    • Authorise credit / replacement or deny
  • Work done to solve problem
    • Record actions taken
    • Who by
    • When done
    • Notes
    • When closed and by whom
  • Actions
    • Collect goods
    • Return to stock
    • Issue replacements
    • Raise Credit notes
  • Analysis
    • By customer
    • By value
    • By problem area
    • By staff member
More Modules...